Privacy Policy
Last updated: May 14, 2026
1. Introduction House Homie (“we,” “us,” or “our”) operates househomie.ca and provides exterior home services in the Ottawa area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect We collect information you provide directly to us, including your name, phone number, email address, service address, and details about the service you are requesting. We also automatically collect limited technical information such as IP address, browser type, and pages visited when you use our website.
3. How We Use Your Information We use your information to respond to inquiries and quote requests, schedule and deliver services, send service-related communications by phone, email, and SMS, process payments, and improve our services and customer experience.
4. SMS Opt-In and Messaging By providing your phone number through our website forms, you consent to receive transactional text messages from House Homie related to your service request, including quote follow-ups, appointment coordination, and customer support. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with any third parties.
5. Cookies and Tracking Our website uses cookies and similar tracking technologies to improve functionality, analyze site traffic, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.
6. Data Sharing We do not sell your personal information. We may share information only with trusted service providers who help us operate our business (such as scheduling, CRM, and payment platforms), and only to the extent necessary for them to perform those services. As stated above, SMS opt-in data is never shared with third parties.
7. Data Security We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
8. Data Retention We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights You have the right to request access to the personal information we hold about you, request corrections or updates, request deletion of your information, and opt out of communications at any time. To exercise any of these rights, contact us using the details below. You can unsubscribe from SMS messages at any time by replying STOP.
10. Contact Us For any privacy-related questions or requests: Email: contact@househomie.ca Phone: 613-854-6779